Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Introduction
Sophisticated Elegance (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website or providing us with your personal information, you consent to the collection and use of information in accordance with this Privacy Policy.
This policy is effective as of the date listed at the bottom of this page and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Make a purchase or attempt to make a purchase
- Subscribe to our newsletter or marketing communications
- Contact us for customer support
- Participate in surveys, contests, or promotions
This information may include your name, email address, phone number, billing address, shipping address, payment information, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website
- Device identifiers
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Communicating with you about your orders, products, services, and promotional offers
- Providing customer support and responding to your inquiries
- Improving our website, products, and services
- Personalizing your shopping experience
- Conducting market research and analytics
- Preventing fraud and ensuring the security of our website
- Complying with legal obligations
- Sending you marketing communications (with your consent)
Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our customers. These service providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes for which it was shared.
Payment Processing
Your payment information is processed securely through PayStack (Pty) Ltd, our approved payment gateway. PayStack uses SSL3 encryption and does not store card details on our website. For more information about PayStack's security practices, visitwww.paystack.co.za.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or that of our customers or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Data Portability and Deletion
You may request a copy of your personal information or request that we delete your personal information, subject to certain legal exceptions.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sophisticated Elegance (Pty) Ltd
36 Windsor Way
Olivedale, Johannesburg
Email: info@sophisticatedelegance.co.za
Phone: +27 (68) 984 3520
Legal Basis for Processing
In accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA) and other applicable South African privacy laws, we process your personal information based on the following legal grounds:
- Your consent (for marketing communications and non-essential cookies)
- Performance of a contract (for processing orders and providing services)
- Legitimate interests (for website analytics, fraud prevention, and business operations)
- Legal obligations (for tax, accounting, and regulatory compliance)
Last Updated: January 2025
Questions About Your Privacy?
If you have any questions about how we handle your personal information or this Privacy Policy, please don't hesitate to contact us.